1. Acceptance of Terms
By accessing this website, submitting a form, requesting an estimate, scheduling services, or communicating with Lia’s Cleaning Solutions LLC, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use this website or request services through it.
Lia’s Cleaning Solutions LLC may update these Terms and Conditions from time to time. Updates will be posted on this page with an updated effective date. Continued use of the website or services after changes are posted means you accept the updated terms.
2. Services
Lia’s Cleaning Solutions LLC provides professional cleaning services for offices, clinics, private schools, commercial workspaces, and other business spaces. Services may include general cleaning, office cleaning, break room cleaning, mopping, vacuuming, dust mopping, emptying wastebaskets, dusting, cobweb removal, disinfecting services, pressure washing, post-construction cleaning, carpet care, and floor care.
The exact services provided will depend on the client’s requested scope of work, property condition, service frequency, access requirements, special instructions, and the estimate or service agreement confirmed by Lia’s Cleaning Solutions LLC.
3. Estimates & Pricing
Any estimate, quote, or pricing information provided by Lia’s Cleaning Solutions LLC is based on the information available at the time of the request. Pricing may depend on the size of the space, condition of the property, type of cleaning requested, frequency of service, required supplies, special requests, and any additional work needed.
Estimates are not final until confirmed by Lia’s Cleaning Solutions LLC. If the condition of the property, requested work, or service scope differs from the original information provided, pricing may be adjusted before or during service.
4. Scheduling
Service dates and times are subject to availability. Lia’s Cleaning Solutions LLC will make reasonable efforts to arrive during the scheduled service window, but delays may occur due to traffic, weather, previous appointments, emergencies, or other circumstances outside of our control.
The client is responsible for providing safe and timely access to the property. If our team cannot access the property at the scheduled time, the appointment may need to be rescheduled and a cancellation, trip, or access fee may apply.
5. Client Responsibilities
Clients are responsible for providing accurate service information, including the type of space, property size, areas to be cleaned, special instructions, access details, parking instructions, security requirements, and any known hazards.
Clients should remove or secure valuable, fragile, sensitive, or personal items before service begins. Lia’s Cleaning Solutions LLC is not responsible for items that were not properly secured or disclosed before cleaning.
The client must inform Lia’s Cleaning Solutions LLC of any unsafe conditions, biohazards, pest issues, exposed wiring, water damage, mold concerns, unstable surfaces, hazardous chemicals, or other conditions that may affect the safety of our team.
6. Payment Terms
Payment terms will be provided at the time of estimate, invoice, or service agreement. Payment may be due before service, at the time of service, or according to the billing arrangement approved by Lia’s Cleaning Solutions LLC.
Late payments may result in service delays, service suspension, collection efforts, or additional fees where permitted by law. Clients are responsible for reviewing invoices and notifying Lia’s Cleaning Solutions LLC of any billing questions as soon as possible.
7. Cancellations
Clients should notify Lia’s Cleaning Solutions LLC as soon as possible if they need to cancel or reschedule a service appointment. Missed appointments, same-day cancellations, or lack of property access may result in a cancellation fee, trip fee, or rescheduling delay.
Lia’s Cleaning Solutions LLC may reschedule or cancel service due to unsafe working conditions, severe weather, emergency situations, unavailable staff, or circumstances outside of our reasonable control.
8. Service Limitations
Lia’s Cleaning Solutions LLC makes reasonable efforts to provide quality cleaning services, but results may vary depending on the condition, age, material, maintenance history, stains, buildup, damage, or previous cleaning history of the property.
We do not guarantee removal of all stains, odors, discoloration, permanent marks, deep buildup, mold, rust, paint, chemical damage, or damage caused by wear and tear. Some surfaces, carpets, floors, fixtures, or materials may not fully return to their original condition.
Services do not include hazardous waste removal, biohazard cleanup, pest removal, heavy lifting, construction labor, moving large furniture, or specialized remediation unless specifically agreed to in writing.
9. Damage & Claims
If the client believes damage occurred during service, the client must notify Lia’s Cleaning Solutions LLC as soon as possible and provide clear details, photos, and any relevant information. Claims should be reported within a reasonable timeframe after service completion.
Lia’s Cleaning Solutions LLC is not responsible for pre-existing damage, normal wear and tear, improperly installed items, unstable fixtures, unsecured valuables, delicate items not disclosed before service, or materials that react unexpectedly to standard cleaning methods.
Any resolution for a reported issue will be reviewed on a case-by-case basis and may be limited to repair, re-cleaning, service credit, or another reasonable solution determined by Lia’s Cleaning Solutions LLC.
10. Privacy
When users submit a form, call, email, or message Lia’s Cleaning Solutions LLC, they may provide personal information such as name, phone number, email address, property details, and service needs.
This information may be used to respond to inquiries, provide estimates, schedule services, communicate with the client, and manage service requests. By submitting information through the website, users agree that Lia’s Cleaning Solutions LLC may contact them regarding their request.
This website may use third-party tools such as forms, maps, social media links, review platforms, or communication tools. Lia’s Cleaning Solutions LLC is not responsible for the privacy practices or policies of third-party platforms.
11. Governing Law
These Terms and Conditions are intended to be governed by the laws of the State of Oregon, without regard to conflict of law principles. Any disputes related to these Terms and Conditions, the website, or services provided by Lia’s Cleaning Solutions LLC shall be handled in accordance with applicable law.
To the fullest extent permitted by applicable law, Lia’s Cleaning Solutions LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, service delays, inability to access the property, client-provided misinformation, pre-existing property conditions, or circumstances outside of our reasonable control.
12. Contact
If you have questions about these Terms and Conditions or would like to contact Lia’s Cleaning Solutions LLC, please use the contact information below.
